Frequently Asked Questions
Are Rish Digitals products physical planners?
No.
Unless a listing specifically states otherwise, Rish Digitals products are digital downloads.
Nothing will be shipped to your home.
What is an HTML planner?
An HTML planner is a digital planner that opens in a compatible web browser.
Depending on the product, it may work on desktop computers, tablets, phones, or other devices with a modern browser.
You generally do not need Microsoft Excel, Notion, or specialized planning software unless the product description specifically says otherwise.
Do I need internet access?
Some HTML planners may work locally after downloading, while certain browser features, external links, cloud services, fonts, or integrations may require internet access.
Always review the individual product description.
How do I receive my purchase?
After successful payment, your files are generally available through:
- The order confirmation page
- Your Rish Digitals customer account, if applicable
- An email sent to the address used at checkout
Can I use my planner on more than one device?
For personal-use products, you may generally use your purchased planner on devices that you personally own or control.
You may not share the files with other people unless the license included with the product specifically permits it.
Can I give the planner to a friend?
No.
Your purchase is licensed to you.
Please direct friends or family members to purchase their own copy.
Can I resell Rish Digitals planners?
No, unless a particular product specifically includes commercial or resale rights.
Standard Rish Digitals products are sold for personal use only.
Can I edit the planner?
Some products may allow personalization or editing, while others may not.
The product description will explain what can be changed.
Can I print pages from the planner?
If a planner includes printable sections, you may print them for your own personal use.
You may not sell or redistribute printed copies unless commercial rights are specifically included.
Do you offer refunds?
Digital purchases are generally final because downloaded files cannot truly be returned.
However, if you receive the wrong file, cannot access the product because of a verified delivery problem, or the product is materially defective, please contact us.
See our Refund Policy for details.